Questions

Why are my Claims being rejected? 

Why are the Claims printing on two pages instead of one and/or characters are in the wrong spot?

How do I enter the PayerId for the insurance?

Why is my internet connection/iClinic acting slowly or erractically?

 

 

 

Answers

Common Claim Rejection Reasons

Error Message

Possible Solution

PROVIDER ID IS MISSING OR INVALID The provider Identification Number must be entered in 24 and 33 Pin#. Add provider id in ADM/ProviderID
PAYER ID=00803: ENTER SOURCE OF PAY 'C' (EMPIRE MEDB) OR 'G' (EMPIRE BLUE SHIELD) If the Payer Organization ID entered is equal to 00803 then the
Source of Payment code must be equal to 'C' (Medicare) or 'G' (Empire Blue Shield).
Modify ADM/Insurance/Editing Indicator: Choose Medicare for Medicare, BCBS for BCBS
Don't choose Commercial as Editing Indicator for Medicare/BCBS!
VALID NEIC PAYER ID IS REQUIRED
If Source of Payment is equal to 'F' (Commercial Payer) or a 'H' (Champus)
and the Claim Filing Indicator is equal to 'P' a valid NEIC Payer ID must be entered.
PATIENT'S STATE, IF PRESENT, IS INVALID
Check the patient address, no spec characters, use uppercase letter
PATIENT'S ZIP CODE, IF PRESENT, IS INVALID
Check the patient address, no spec characters, use uppercase letter
  • PAYER STATE, IF PRESENT, IS INVALID
  • INSURED STATE, IF PRESENT, MUST BE VALID
  • INSURED ZIP CODE, IF PRESENT, MUST BE VALID
Check insured information, no special characters, use uppercase letter
LINE CHARGES ARE MISSING, OR NOT NUMERIC AND MUST BE > ZERO Charges must be >zero, check 24
IF FB1 PRESENT: REND PROV ORGANIZATION OR LAST & FIRST NAME REQ
NEIC requires that all claims that contain the FB1 record must also contain the Rendering
Provider Last and first Name or the Organization name.
PATIENT'S LAST NAME CONTAINS INVALID CHARACTER(S)
The first character of the last name may only contain a value of A-Z (may not be a
space or special character). The remainder of the field may contain A-Z, 0-9, period,
comma, hyphen, and trailing spaces. No other special characters or embedded spaces
are allowed.
PATIENT'S FIRST NAME CONTAINS INVALID CHARACTER(S)
The first character of the first name may only contain a value of A-Z (may not be a
space or special character). The remainder of the field may contain A-Z, 0-9, period,
comma, hyphen, and trailing spaces. No other special characters or embedded spaces
are allowed.
INSURED ID FORMAT IS INVALID
The Insured ID may contain A-Z, 0-9, No other special
characters are allowed. The Insured ID may not contain all 1's, 2's, 3's, 4's, 5's, 6's,
7's, 8's, 9's or 0's. May not contain any of the following literals:
1234567890, NONE, UNKNOWN, INDIVIDUAL, SELF
WRONG BODY SIZE FOR PREFIX ENTERED (REMOVE SUFFIX IF PRESENT)


If an alpha character is present in any of the first three positions of the Insured ID
Number (subscriber ID) field, the subscriber ID will be considered to have a prefix. When
the insured is an Empire subscriber, the subscriber ID body must contain the number of
digits required for the prefix on Empire¡¯s Central Certification File (internal use only).
Usually, the ID body is 9 digits except for FEP ID¡¯s that have a ¡°R¡± prefix followed by an 8
digit body. Otherwise, the ID body should be between 4 to 14 alphanumeric for out of area.
(non-Empire) subscribers. This information is available on the subscriber¡¯s insurance
card.
Note1: This edit does not apply to an Insured ID Number that has a prefix of YLG, GC,
G, YLN, or 3HN.
Note2: Entry of a suffix is not allowed.
Example: correct format of subscriber ID YLS125566788 01 is as follows:
Prefix = YLS
Body = 125566788
Suffix = Leave blank (01 is a suffix).

SUBSCRIBER ID MUST BE 6 TO 9 NUMERICS WHEN ID HAS NO PREFIX
When the Insured ID Number (subscriber ID) is for an Empire subscriber (Payer ID is
00803 or spaces) and the ID does not begin with a prefix, the Insured ID Number must
contain at least six and no more than nine numbers.
Note1: This edit does not apply to an Insured ID No. that has a prefix of YLG, GC, or G.
Note2: If the Payer Organization ID, Field 7, contains spaces, Empire will default this
field to ¡°00803¡± to perform validation.
Note 3: The valid format for an Insured ID Number without a prefix is as follows:
Body = nnnnnn (minimum of 6) to nnnnnnnnn (maximum of 9)
Suffix = Leave blank.
TYPE OF SERVICE MUST EQUAL '05' If the CPT code is a dynostic lab code, type of service=05. After create a claim, add '5' or '05' in 24/TOS position manually
DENIED CODE 4 A required modifier is missing. After create a claim, add modifier in 24 manually
NETWORK ID\REQ: RENDER NETWORK ID FOR PAYER Please check 24 and 33 Pin# in the rejected claim
INSURED NAME/ADDRESS DOES NOT MATCH CARRIER FILES FOR SSN/INSURED ID Check patient's eligibility

SOCIAL SECURITY/EMPLOYEE NUMBER NOT FOUND ON CARRIER FILES

Check patient's eligibility

 

 

Printing problems--Why is the Claims being printing on two pages instead of one/characters are in the wrong spot

Your claims are printing incorrectly because your offset is incorrect. Click on the link below and say yes when it prompts you if you are sure you want to change the registry settings.

Print setup Link

 

How to enter PayerID for insurance

You need enter the PayerID for the insurances before you can send claims electronically. Here is a detailed explanation.

 

 

Why is iClinic acting slow, erratically?

While there are a number of reasons that your computer might be acting erratically, one recent phenomenon that has been causing conflicts with iClinic and your Internet Explorer browser is spyware and adware. Spyware or adware cause conflicts with a number of Internet based software. You can remove adware from your computer through a number adware/spyware removal programs. Go to http://www.cexx.org/adware.htm for more information about spyware and adware.

 

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